Refund Policy

Here at Spotless Shades, we do everything possible so that you are satisfied with your purchase. That’s why we offer returns on all orders within 30 days from the date of your order. Please note, that only regular priced items may be refunded, unfortunately, sale items cannot be refunded under any circumstances.

 

RETURNS HAVE NEVER BEEN SO EASY

Step 1: Make sure the item is unused with the original tags still attached.

Step 2: Send an email to info@spotless-shades.com with the order number, item title and reason for return for our reference.

Step 3: Send the item in the original package via your desired shipping carrier.

Once the package is delivered to us, you will receive a payback to the same credit card account that you used to make the purchase. Please allow 3-5 business days for us to accept your return and make the refund. The funds will be displayed in your bank account within 3-4 business days or sooner after we make the refund.

 

PROBLEMS WITH PRODUCTS RECEIVED

Faulty products can be returned to us if they have the following types of quality defects: stains, zipper malfunction, ripped or torn, poor quality materials, obvious colour difference, a major difference between the photographed product and the product received.

Be aware that the colour of the item may differ slightly from photos due to different monitor settings, we are therefore not responsible if the colour of the product received slightly differs from what you have seen on your screen. We also do not accept refunds for size problems or mistakes, the customer has to make sure before buying that has selected the right size.


Please ship the package to the designated address provided by the after sales staff. Customers have to cover the shipping fee for the package return, the customer should provide all relevant tracking information.


OUT OF STOCK

Some items may be out of stock or there may be insufficient products to complete the order during the order processing stage. Our customer service staff will contact you and provide you with a status update.

 

MISSING ITEMS, WRONG ITEMS OR PACKAGE SENT

A PARTIAL refund is offered for missing or wrongly shipped items.

We will provide a reshipping service in the event of missing or wrongly shipped accessories, a PARTIAL refund on the item fare is offered in the event of accessories being unavailable for reshipping.

Please be sure to open the parcel and check the contents before signing for the package.

 

PLEASE REFER TO THE FOLLOWING RETURN POLICIES

Customer may return the package to the designated shipping address only if the customer service staff have authorized the return.

 

PLEASE CONTACT OUR CUSTOMER SERVICE FOR FURTHER ADVICE

Customers may return the package to the designated shipping address after receiving the RMA number from customer service (info@spotless-shades.com).

Store Hours: Due to time difference it might take some time to answer the enquiries.

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